Product Operations Lead
About the role
A consumer AI company is hiring a Product Operations Lead to be the operational backbone of its product, design, and engineering team. The product is used by millions of people and is becoming a more complex system, so the team needs someone who keeps the shipping machine clear, coordinated, and fast: creating enough structure that Design can focus on craft, Engineering on shipping, and Leadership on the highest-leverage decisions. This is a hands-on, highly collaborative, facilitation-heavy role with substantial ownership, expected to grow into broader operations leadership as the company scales. It is an execution role, not a strategy or product-vision seat.
What you will do
- Run the product operating system: sprint planning across Product, Engineering, and Design; own the backlog as a living artifact; facilitate rituals with named decisions, owners, and follow-through; own release coordination, QA readiness, launch checklists, and cross-team communication
- Stay one step ahead: spot coordination failures, unclear ownership, missing decisions, and bottlenecks before they get expensive, and know when a decision is genuinely unresolved versus just being avoided
- Own support operations: oversee the support function and contractors, keep intake, routing, and resolution clean, and turn recurring support signals into product and engineering inputs
- Help an AI-native team operate like one: use AI aggressively to compress admin work, synthesize context, maintain artifacts, and build lightweight automations that let a small team operate at much greater scale
- Simplify process aggressively: less process with higher reliability, not more ceremony
What I am looking for
- 3 to 7 years of experience in a product, project, or technical program management role working on a software product
- Comfort being the connective tissue between Product, Design, Engineering, and Support
- Able to work in person every day in New York
About the company
A consumer AI research and product company building technology so that the internet knows you and can act for you, on your terms. Its flagship app is used by millions of people. The company is backed by leading investors, and its board includes well-known internet founders and operators. It is a small team of about 15 with backgrounds in big tech, startup founding, and early roles at successful startups. The team is majority first-generation immigrants and sponsors visas.